There are millions of small, well-run, mom and pop businesses all over America. They come to work every day, provide a great service and help drive the engine of the economy. Many say that they are the ones that will help get us out of the mess we are in. And whether it’s Joe the plumber, Margie’s Pet Grooming, Bob’s Barber Shop, your local florist or even a larger business that may not necessarily be in retail – they are out there, every day, interfacing with people in their community, working hard.
In addition, there are thousands of older manufacturers and other companies that have been doing things the same way for a long time. Maybe a little stodgy, but making lots of money. These are the companies we are talking about.
Most of them are customer service pros and are very good at what they do – they have to be, it’s typically super competitive for them. There may be 10 salons in a city, for example, all going after the same people. Continue reading →
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